Most frequent questions and answers

Here are some common questions and answers that may be good to have in your back pocket.

General Questions

What is Move Time?

Move Time is an on-demand services marketplace that offers a range of moving, cleaning, helping, packing, pickup & deliver, recycling and donation services through a user-friendly mobile app. We connect customers with skilled service providers to make their moving and cleaning tasks convenient, efficient, and stress-free.

How does Move Time work?

Using the Move Time app, you can request services based on your needs – moving, cleaning, helping, packing, etc. Service providers respond to your request.

Where does Move Time operate?

Move Time currently operates in all areas of Stockholm and is expanding coverage to more areas.

Booking a Service

How do I book a service?

Download the Move Time app from App Store or Google Play, Sign up or log in, select the service, and provide details. Service providers will respond to your request. Select the available helpers who apply on your booking. 

Bookings can also be made by calling 072-042-1248, 070-429-7289 or sending an email to info@movetime.se

Can I schedule a service in advance?

Yes, you can schedule services in advance by selecting your preferred date and time when making a booking. 

How do I choose a service provider?

After submitting a request, review profiles, ratings, and reviews of service providers to select the one that meets your requirements.

Are service providers background-checked?

Yes, all service providers undergo background checks for your safety and security.

Pricing and Payments

How is the pricing determined?

At Move Time, you have the flexibility to either choose your own price for certain services based on your budget, or you can contact our customer support team via phone or email to receive a personalized quote that aligns with your specific service requirements. We aim to provide transparent and tailored pricing options to suit your needs.

Is payment required upfront?

If you book services through our app, there’s no upfront payment required. Payment is only made once the service is completed to your satisfaction and payment details are securely stored in the app. However, for bookings made via call or email, a 30% advance payment is required to secure the service.

What payment methods are accepted?

We accept payments using Stripe i.e. a secure online payment platform. The preferred payments methods include credit or debit card, American express, Google pay, Apple pay, etc. Payments can also be made via invoicing. You can add your preferred payment method in the app.

What is Stripe, and how does it work for payments?

Stripe is a secure online payment platform that Move Time uses to process payments. When you book a service, Stripe securely handles the transaction, ensuring your payment information is encrypted and protected.

Is my payment information safe with Stripe?

Yes, Stripe is known for its high level of security. Your payment information is encrypted and securely stored, and Move Time does not have direct access to your credit card details. Your financial information is never shared with service providers or third parties.

Can I save my payment details on the app?

Yes, you can securely save your payment details in the app for quicker and easier future bookings. Your information will be stored in compliance with industry standards and regulations.

How can I update my payment information?

You can update your payment information within the app. Navigate to the “Payment Method” section, and you’ll find options to add, edit, or remove payment methods. Keep your payment details up to date for seamless transactions.

When will I be charged for the service?

You’ll be charged after the service is completed and confirmed. The final amount may include any additional costs or adjustments based on the service provided. Check your app notifications and email for payment confirmation.

Can I get a receipt for my payment?

Yes, you’ll receive a digital receipt for your payment via email. If you require the receipt, send our customer support team an email and they will send you the receipt to your email address. Keep these receipts for your records and reference.

If you encounter any payment-related issues or discrepancies, please contact our customer support team. We’ll work to resolve the matter and ensure that you’re charged accurately for the services provided.

Cancellations and Rescheduling

Can I cancel or reschedule a booking?

Certainly. If you need to cancel or reschedule a booking, please do so at least 48 hours before the scheduled service date and time. For more detailed information or assistance, feel free to reach out to our customer support team at 072-042-1248 or 070-429-7289. We’re here to help make your experience as smooth as possible.

What if a provider cancels my booking?

If a provider cancels, you’ll be notified, and alternative options will be provided.

Feedback and Support

How can I provide feedback on a service?

After completion, rate and review the service provider to provide feedback for maintaining quality.

You can also email your feedback or comments to us at info@movetime.se

We love to hear from you!

What if I encounter an issue during the service?

Contact customer support via the app for assistance with any issues during the service.

How do I contact customer support?

Reach out through the app’s “Contact Support” section or contact us via Contact Us.

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